Bitaka Terms & Conditions

These terms and conditions ("Terms") form a legally binding agreement between Bitaka ("we", "us", "the Platform") and any user of Bitaka's services ("you", "user", "member"). By accessing Bitaka's website, mobile app, or any other digital channel, you agree to these Terms.

Bitaka is an online gaming platform offering slots, bingo, Live Casino, and other entertainment services to users in Bangladesh. Bitaka operates under an international gaming license.

These terms and conditions are available in both Bengali and English. In the event of any discrepancy between the two versions, the Bengali version shall prevail.

To create an account on Bitaka, you must provide accurate and complete information. Opening an account with false details is strictly prohibited.

• Each individual may register only one account. If multiple accounts are found belonging to the same person, all accounts and any associated balances will be permanently forfeited.
• Keep your account password completely private. Do not share it with anyone.
• If you suspect unauthorized access to your account, contact Bitaka Support immediately.
• It is the member's own responsibility to keep their account information up to date at all times.
• As part of Bitaka's KYC (Know Your Customer) process, you may be required to submit documents to verify your identity.

Bitaka reserves the right to verify any account at any time. Withdrawals may be put on hold until verification is complete.

To use Bitaka's services, you must meet the following eligibility requirements:

• You must be at least 18 years of age.
• Online gaming is not legally prohibited in your jurisdiction.
• You are not self-excluded or banned from any gaming platform.
• You have no issues with your mental capacity or legal competence.

Bitaka reserves the right to verify a user's age. If it is found that an account is being used by someone under 18, that account and all associated winnings will be immediately forfeited.

Bitaka supports a range of payment methods, including mobile banking, bank transfer, and e-wallets. All payment transactions are fully secure and encrypted.

• The minimum deposit amount is BDT 100 (mobile banking).
• The minimum withdrawal amount is BDT 500.
• No charges apply to deposits.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawals must be made to a registered payment method.
• Deposits or withdrawals on behalf of a third party are not accepted.

Bitaka reserves the right to investigate any suspicious transaction and place it on hold if necessary. If fraudulent activity is confirmed, legal action will be taken.

Bitaka offers various bonuses and promotions from time to time. Each offer comes with its own terms and conditions, which must be read before claiming any bonus.

• Welcome Bonus: 100% bonus on your first deposit, up to BDT 10,000. This bonus is available once only.
• Reload Bonus: Weekly reload bonuses are available on specific days. Offers are subject to change.
• Free Spins: Separate wagering requirements apply to free spins on specific games.
• Cashback: Weekly cashback is credited directly to your account with no wagering requirement.

Any attempt to abuse bonuses will be grounds for account termination. This includes claiming bonuses from multiple accounts, registering under another person's identity, or exploiting system errors.

All game outcomes on Bitaka are determined by a certified Random Number Generator (RNG). No game result is controlled or manipulated by Bitaka.

• The minimum and maximum bet limits for each game are displayed within the game interface.
• Any payouts resulting from a system error will be considered void.
• If your connection drops, you may resume play; however, payouts for interrupted rounds are not guaranteed.
• If a technical fault occurs during a game, Bitaka reserves the right to void that specific round and refund the wager amount.
• Suspicious betting patterns — such as using bonuses without wagering real money — may result in an account review.

Bitaka ensures a fair gaming environment at all times. Any form of cheating, use of bots, or automation tools is strictly prohibited.

Bitaka takes responsible gaming very seriously. We want our members to enjoy gaming as entertainment — not let it become an addiction.

• Self-Limit: You can set your own daily, weekly, or monthly deposit limits.
• Cooling-off period: You can temporarily suspend your account for a set period of time.
• Self-Exclusion: You have the option to permanently close your access to the platform.
• Reality Check: You'll receive periodic reminders showing how long you've been playing.

If you are experiencing a gaming problem, please contact Bitaka's Responsible Gaming Visit the page and seek professional support.

Bitaka handles your personal information with the strictest confidentiality. We never sell or share your personal or financial data with any third party.

For full details on how we collect, use, and protect your data, please refer to our Privacy Policy Read, as it forms an integral part of these Terms and Conditions.

• All transactions are secured with 256-bit SSL encryption.
• Payment information is never stored on our servers.
• Personal information is used solely for service delivery and compliance with legal obligations.

Bitaka reserves the right to suspend or close any account without prior notice in the following circumstances:

• Providing false or misleading information.
• Operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Hacking, use of bots, or any attempt to gain unauthorized access to the system.
• Operating an account on behalf of a minor.
• Money laundering or any other unlawful financial activity.

If you wish to close your account, contact Bitaka Support. Please withdraw any remaining balance before the account is closed.

Bitaka is not liable for the following:

• If the service is disrupted due to an internet outage or a technical issue on the part of a third-party provider.
• If a game is interrupted mid-session due to a problem with your device or network connection.
• Any technical fault or error in the game software of an approved third-party provider.
• Account losses resulting from user negligence or password sharing.

Bitaka's total liability shall under no circumstances exceed the total amount you have deposited on the platform in the past 30 days.

Bitaka reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• Members will be notified via email or in-app notification prior to any significant changes.
• The date of any changes will be noted at the top of this page.
• Continued use of the platform after any changes will be taken as your acceptance of the updated terms.

We recommend visiting this page regularly to stay informed of the latest terms and conditions.

For any questions or complaints regarding the Terms and Conditions, please contact the Bitaka support team:

• Live Chat: Active 24/7
• Email: [email protected]

After a complaint is submitted, Bitaka will aim to provide an initial response within 48 hours. Complex matters may take up to 14 business days to resolve.