Bitaka Privacy Policy

Bitaka ("we", "the platform") takes your personal privacy seriously. This Privacy Policy ("Policy") explains what information Bitaka collects from you, how that information is used, and how you can maintain control over your data.

By accessing or using Bitaka through our website, mobile app, or any other digital channel, you agree to this Privacy Policy. This Policy Terms & Conditions an integral part.

This Policy is available in both Bengali and English. In the event of any conflict, the Bengali version shall prevail.

Bitaka collects only the minimum information necessary to provide its services. We do not ask for anything beyond what is needed.

A) Identity & Contact Information

• Full name, date of birth, nationality
• Email address and mobile number
• Home address (for withdrawal verification)

B) Identity Verification Documents (KYC)

• Copy of national ID card or passport
• Proof of address documents (utility bills, bank statements, etc.)
• Selfie or photo (if required)

C) Financial Information

• Payment method details (mobile banking number, last 4 digits of bank account)
• Transaction history & amounts

D) Technical Information

• IP address, device type, and operating system
• Browser type and version
• Login time, session data & cookie information

Bitaka collects your information in several ways:

• Directly from you: At registration, during the KYC process, and when contacting support.
• Automatically: Through cookies, log files, and tracking technologies when you use the platform.
• From Third Parties: From identity verification agencies, payment providers, or KYC service providers.
• From Public Sources: Publicly available information, such as legal records or sanctions lists.

Your consent is obtained before data is collected in each case, or it is collected under a legal obligation.

Bitaka uses your information for the following purposes:

You can opt out of marketing communications at any time. Essential service-related messages may still be sent after you opt out.

Bitaka never sells your data. However, information may be shared with third parties in the following limited circumstances:

• Service Provider: Payment gateways, KYC verifiers, and cloud servers — all of which process data solely under Bitaka's instructions.
• Legal Authorities: When required by court order, regulatory request, or government investigation.
• Licensing Authority: To regulatory authorities for gaming license compliance.
• Business Succession: To the new controlling entity in the event of a change in ownership of Bitaka.

Bitaka employs industry-leading security technology to protect your data. Our security layers include:

• 256-bit SSL/TLS Encryption: Fully encrypted during data transmission.
• End-to-End Encryption: In the storage of sensitive information.
• Two-Factor Authentication (2FA): An extra layer of security to access your account.
• Firewall & Intrusion Detection: To prevent unauthorized access to servers.
• Regular Security Audits: An independent team of experts conducts regular audits.
• Data Minimization: Only the information that is strictly necessary is collected and stored.

Please keep in mind — no online platform can guarantee 100% security. Bitaka takes every precaution possible, but the risk of unauthorized access cannot be entirely ruled out. That's why keeping your password confidential and avoiding login on unfamiliar devices is equally important.

Bitaka uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly.

Cookie Types

• Essential Cookies: Maintaining login sessions and ensuring platform security. These cannot be disabled.
• Functional Cookies: Remembers your preferences (language, theme). You can turn this off at any time.
• Analytical Cookies: Anonymous statistics to help us understand site performance. You can turn this off.
• Marketing Cookies: To show you relevant advertisements, based on your consent.

Bitaka retains your data only for as long as necessary — no longer. Retention periods depend on the type of information and applicable legal requirements.

• Account Information: For the duration the account is active, and 5 years after closure.
• Transaction records: 7 years from the date of the last transaction (legal obligation).
• KYC Documents: 5 years after account closure.
• Log Files: Up to 12 months maximum.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.

Every registered member at Bitaka enjoys the following rights:

• Right to Know: You can find out exactly what information Bitaka holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted ("Right to be Forgotten").
• Right to Restrict Processing: You can opt out of having your data used for specific purposes.
• Right to Data Portability: You can receive your information in a structured, portable format.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Withdraw Consent: You may stop any consent-based data processing at any time.

Bitaka does not collect information from anyone under the age of 18, nor does it permit such collection. By using the platform, you confirm that you are at least 18 years old.

If Bitaka discovers that data from a minor has been collected inadvertently, the account will be closed immediately and all associated data will be deleted.

If you suspect that your child or a minor you know is using Bitaka, please contact support immediately.

Bitaka may update this Privacy Policy from time to time. When changes are made:

• Members will be notified by email and in-app notification before any significant changes take effect.
• The effective date of any changes will be updated at the top of this page.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms.

We recommend visiting this page regularly to stay up to date with our latest policy.

For any questions, requests, or complaints regarding this Privacy Policy, please contact Bitaka:

• Live Chat: Available 24/7 (fastest response)
• Email: [email protected]
• Mailing Address: Bitaka Privacy Team, International Office

Requests for data deletion or correction are typically processed within 30 days. Complex requests may require an additional 30 days — you will be notified in advance if this applies.